Refund Policy

Refund Policy

At Vortex Global Trade, we process refunds fairly and transparently once returned items are received and inspected.

Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing

Approved refunds are issued to your original payment method within a few business days after approval.

Non-Refundable Costs

Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

Certain items cannot be refunded, including:

  • Personal care products
  • Items marked as final sale

For refund inquiries, contact us at info@vortexglobaltrade.com — we're happy to help.