Privacy Policy

Vortex Global Trade (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services.

1. Information We Collect

We may collect the following categories of information:

• • Contact Information: Name, address, telephone number, and email address.
  • Payment Information: Billing details and payment method information.
  • Account Information: Login credentials, preferences, and order history.
  • Transaction Data: Details of products viewed, purchased, or returned.
  • Device and Usage Data: IP address, browser type, device identifiers, and browsing activity.
  • Communications: Information you provide when contacting customer support.

2. Methods of Collection

We collect information through the following means:

• • Direct interactions when you create an account, place orders, or contact us.
  • Automated technologies such as cookies and similar tracking tools.
  • Third-party sources including payment processors and service providers.

3. Use of Information

Your information is used for purposes including:

• • Processing and fulfilling orders.
  • Providing customer support and responding to inquiries.
  • Personalizing your shopping experience.
  • Sending service updates, promotions, and marketing communications (subject to your preferences).
  • Improving our website, products, and services.
  • Detecting and preventing fraud or unauthorized activity.
  • Complying with applicable legal obligations.

4. Disclosure of Information

We may disclose your information in the following circumstances:

• • To trusted service providers who assist in operating our business.
  • To marketing and analytics partners for promotional purposes.
  • To comply with legal obligations or lawful requests.
  • In connection with a merger, acquisition, or sale of assets.
  • With your explicit consent.

We do not sell your personal information.

5. Your Rights

Depending on your jurisdiction, you may have rights including:

• • Access to your personal information.
  • Correction or deletion of inaccurate data.
  • Withdrawal of consent where applicable.
  • Objection to or restriction of certain processing activities.
  • Opt-out of marketing communications.

To exercise your rights, please contact us using the details below.

6. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data. However, no transmission over the internet or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Ensure proper website functionality.
  • Analyze usage and performance.
  • Personalize content and user experience.
  • Deliver relevant advertising.

You may manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If such data is identified, it will be promptly removed.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

Email: info@vortexglobaltrade.com