Wellcome to Vortex Global Trade
If Vortex Global Trade provides a guaranteed delivery date at checkout, you may be eligible for a shipping fee refund if we fail to deliver by the promised date. Please note that guaranteed delivery applies only when all conditions below are met.
To qualify, the selected shipping method must match the option shown on the product page, and the order must be placed before the countdown timer expires at checkout.
The "order within" timer shows the time window available to place your order in order to receive the guaranteed delivery date shown at checkout.
If your order includes non-eligible items, the shipping method "ship items as they become available" must be selected to qualify.
Your payment method must be successfully charged before the checkout deadline for the guarantee to apply.
The guarantee does not apply in cases of force majeure such as natural disasters, strikes, severe weather, or other events outside our control.
An attempted delivery or carrier-offered delivery appointment on or before the promised date is considered successful delivery.
To request a refund for late delivery, contact support and select “Order Issue → Shipping or Delivery Issue → Shipment is Late”.
Have questions about your delivery guarantee? Contact us at info@vortexglobaltrade.com — we're happy to help.
